DELIVERY AND RETURNS
Every parcel is shipped within 24h after your order is placed (except on Saturdays, Sundays and bank holidays)
All orders are dispatched and shipped on the same day if you place your order before noon (except on week-ends and bank holidays). You'll be notified by e-mail once the parcel is shipped and you'll receive a tracking number to follow the delivery of your parcel.
Free delivery to France on orders over £50
Home delivery via Colissimo within 48/72h: £6 tax incl. | free over £50
Pick up point delivery via Mondial relay within 3/5 days: £4.50 tax incl. | free over £50
Home delivery with TNT express in 24h: £12 tax incl.
Free delivery to Germany, the Netherlands, Belgium, Luxembourg, Switzerland, Italy and Spain on orders over £50
Home delivery within 4 to 8 days depending on the country: £6,00 TTC tax incl. | free over £50
For a delivery to Switzerland, customs fees can be charged and are at the expense of the client, products being charged without taxes.
Free delivery to USA and the rest of the world on orders over £150
Home delivery within 4 to 12 days depending on the country: £20 tax incl. | free over £150
For a delivery outside the EU, customs fees can be charged and are at the expense of the client, products being charged without taxes.
Due to uncertainty about the consequences of Brexit, it is unfortunately no longer possible for us to ensure free returns for our customers in the UK. The return costs are at the customer's expense.
Returns accepted within 30 days (exchange or refund)
For orders until the 31/12/2019 we offer prolonged return withing 60 days.
You have received your items but the size or the shape doesn't fit ? No worries, we accept returns for exchange or refund up to 30 days after you received your parcel.
Just fill in the return note that has been sent to you together with the products. Then, send the completed return note together with the products (they must be in perfect condition, i.e. unworn and unwashed) at following address:
To return your item just send it to the following address:
Service Retour LSF chez LOGTEX
2 rue William et Catherine Booth
If you haven't received or have lost the return note, you can download a new one here: Return note
Every order is prepared and dispatched in Troyes by our partner LOGTEX (www.logtex.fr), a specialist in ecommerce and fashion.