All orders are dispatched and shipped on the same day if you place your order before noon (except on week-ends and bank holidays). You'll be notified by e-mail once the parcel is shipped and you'll receive a tracking number to follow the delivery of your parcel. In peak seasons the preparation can take up to 48/72 h.
This is not the case for products with embroidery. For customized products you need to count 3 additional working days, before the order can be shipped.
Pick up point delivery via Mondial relay within 4/5 days: £4.50 tax incl. | free over £50
Home delivery via Colissimo within 48/72h: £6 tax incl. | free over £50
Home delivery with DHL express within 24h: £ 9.90 tax incl.
You need to confirm the delivery with a signature. You’ll receive a mail from DHL in order to choose the delivery day or if you prefer to let the parcel get delivered to a pick up point.
Delivery to one of our 8 shops within 3-8 days : £ 3 tax incl. Deliveries are happening on Thursdays.
Pick up point delivery within 4 to 7 days (only Belgium and Luxembourg): £4.50 tax incl. | free over £50
Home delivery within 4 to 7 days: £6,00 TTC tax incl. | free over £50
Home delivery with DHL express within 24h (not possible for Switzerland) : £ 9.90 tax incl.
For a delivery to Switzerland, customs fees can be charged and are at the expense of the client. Products being charged without taxes.
Home delivery within 4 to 7 days depending on the country: £9,60 TTC tax incl. | free over £75
Home delivery with DHL express within 24h : £ 9.90 tax incl.
Home delivery within 4 to 10 days depending on the country: £20 tax excl. | free over £150
For a delivery outside the EU, customs fees can be charged and are at the expense of the client, products being charged without taxes.
You have received your items but the size or the shape doesn't fit ? No worries, we accept returns up to 30 days after you received your parcel.
CUSTOMIZED PRODUCTS WITH EMBROIDERY
Because of the unique character of these products with embroidery, we are, according to the article L121-21-7 Consumer Code, not accepting any returns.
Therefore we advice you to take enough time and to pay attention while ordering products with embroidery.
The returns within France and the majority of the countries in the EU are for free. Therefore you need to follow the instructions on the site « order history and details » within your account and click on « ask for a return ».
If you don’t want to use this service or if you are living in a country outside the EU, you need to send the articles back on your own cost. This is not the case, if the product has manufacturing defects or if the articles are not the same as in your initial order. Please get in touch with our customer service email@example.com in order to receive a pre-paid voucher for your return.
The return is on the customer’s own risk . The articles need to be in the original package and in perfect condition (unworn and unwashed). If possible, please add the delivery note as well.
To return your item send it to the following address:
Service Retour LSF chez LOGTEX - Quai n°7
2 rue William et Catherine Booth
If the customer is not respecting the conditions, especially the conditions for returns, LE SLIP FRANÇAIS can’t offer any refunds or vouchers for the concerning articles.
After we receive the return, you will get a confimation via mail.
Within the followng 15 days, we will either send you your voucher or we will refund you the money. Therefore, we will use the bank account/ the PayPal account that has been used before. In case that you payed via a bank wire transfer or a cheque we will get in touch with you.
Every order is prepared and dispatched in Troyes by our partner LOGTEX (www.logtex.fr), a specialist in ecommerce and fashion.