How do I return my order ?
If you made a purchase from our online shop less than 60 days ago:
Due to uncertainty about the consequences of Brexit, it is unfortunately no longer possible for us to ensure free returns for our customers in the UK. The return costs are at the customer's expense. Some other EU countries are eligible to free returns according to our delivery partners.
CLICK HERE to log into your account. You can return your articles in the section "My orders"
You can use the Hermes service to obtain a pre-prepared return label, the product(s) must be returned at your expense unless you received a defective product or an item which does not correspond to your order. Please contact our customer care team in this case at firstname.lastname@example.org to obtain a prepaid return label.
Please make sure that the product is returned in its original packaging and condition, new, unworn, unwashed and with the return label, to the following address:
"Service Retour LSF chez Logtex - Quai n°7
2 rue William et Catherine Booth
Please make sure to attach the following information:
- Your first and last name
- Your email address
- Your phone number
- Your address
- Your receipt or gift receipt