• 100% handcrafted in France
  • Free shipping over 75£
  • Call us at +33 1 45 23 92 55
  • Returns within 30 days
  • Welcome to Le Slip Francais
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FAQ
Contact

FREQUENTLY ASKED QUESTIONS

PLACING ORDERS

How do I order something on the Le Slip Français website?
For you to become the happy owner of one of our Made in France products, you simply have to place the desired products in your shopping cart. Once you have selected all of them, please create an account. For that, we ask you to indicate your mail address, some personal information and choose a password. Once the account is created, please choose among the various payment and delivery options. As soon as we have received your order you will receive a confirmation via mail. Attention: sometimes that mail is unfortunately delivered to your spam folder! 
How do I create an account? You forgot your password?
To create an account just click on the “person” icon on the top right corner of our homepage www.leslipfrancais.co.uk. You can create your account here with your mail address and desired password. You can also sign up to our newsletter here to remain up-to-date with all special offers of the Slip.

 

If you forgot your password, don’t worry! Try this link to recover your password: https://www.leslipfrancais.co.uk/recuperation-mot-de-passe. If you cannot reset it, please contact our customer service: bonjour@leslipfrancais.fr.  

My payment was not accepted. What should I do?
Unfortunately this can happen from time to time. Please verify that you entered all numbers, such as your credit card number, correctly. Perhaps you have exceeded your monthly limit for eCommerce or your card is no longer valid? If that is the case, please try one of the other payment options: Paypal, Wire payment or credit card. You can also call us to place the order together: +33 01 45 23 92 55.

RETURNS AND REIMBURSEMENTS

How can I exchange an article? How do I get my money back?
If you ordered an article on our website, please follow these instructions: https://www.leslipfrancais.co.uk/content/1-delivery
You want to return an article, which you bought in one of the boutiques of Le Slip Français or in one of our partner shops?
In this case we can only offer you an exchange. Please contact our customer service to talk about the details: bonjour@leslipfrancais.fr. We remind you that the date of purchase cannot be longer ago than 30 days. After talking about your case with customer service, please send the products to, including your name, email address, phone number, and receipt:

Service Retour LSF chez Logtex – Quai No. 7

2 Rue William et Catherine Booth

10000 Troyes

France

My product has defects, what shall I do? 
We are sorry for your experience. Please contact our customer service at bonjour@leslipfrancais.fr and attach photos of the article in question. We will treat your message rapidly and reimburse you the product prize and delivery fees.

DELIVERY AND OTHER QUESTIONS

Where is my package?
You can choose among different delivery options. In order to know where your package is currently located, just enter the tracking number on the website of our logistics partners. We sent you the tracking number with the confirmation of your order.

Colissimo (rubrique suivre mon Colis) : http://www.colissimo.fr/particuliers/home.jsp 
Mondial Relay : http://www.mondialrelay.fr/suivi-de-colis/ 
TNT : https://www.tnt.fr/public/suivi_colis/recherche/index.do

I want to work at the Slip or start a cooperation.

Please send us your CV and letter of motivation: recrutement@leslipfrancais.fr.

If you are a brand or shop, please contact us here: partenariat@leslipfrancais.fr.

If you are a photographer, model or influencer, please write to Sarah diretly: sarah@leslipfrancais.fr

How do I find a boutique of Le Slip Français?
On this page you can find all of our shops in Paris and France, as well as partner shops across the UK and the world: https://www.leslipfrancais.co.uk/stores